System Engineer at Evenstar Sdn. Bhd.

Jobs Responsibilities:

•Investigates potential and actual service problems and recommends solutions. Develops and uses formal procedures to plan and test proposed solutions.
•Develops and uses procedures for collection of critical information in the event of system software failure. Analyses documentation, storage dumps and logs relating to system software failures to identify the failing component. Isolates failures and recommends actions to circumvent problems and enable the restoration of services with the minimum of business impact. Liaises with suppliers to obtain corrective code, installing and testing the code to ensure a permanent resolution.
•Ensures that operational documentation for relevant system software products is fit for purpose and current. Provides advice and guidance to systems development and service delivery staff on the correct and effective use of system software.
•Monitors system efficiency against published service level agreements.
•Monitors both resource usage and failure rates of installed systems and provides detailed feedback to management.
•Gathers performance statistics from the IS platforms to enable recommendations for the tuning of system software. Tailors system software parameters to maximize throughput and efficiency.
•Advises management of significant developments with regard to existing and emerging system software.
•To ensure that any potential problems i.e. performance degradation, reliability and security issues are addressed proactively.
•To provide Third Line technical support, including the communication of complex problems to appropriate support teams/software vendors.
•Respond to all requests for assistance/incidentlogged through the Helpdesk/IMG in a timely and efficient manner and according to agreed service levels, standards and procedures.
•Monitor and progress all assigned tasks and as appropriate follow all processes and procedures for problem, change, configuration, capacity and inventory management.
•Operate effectively without direct supervision but within a clear accountability framework.
•Plan and monitor the use of their own time to ensure that assigned activities are managed within agreed targets.
•Carries out full impact analysis of new software releases/hotfixes/patches and recommends upgrade plans. Reviews upgrade and fixes available from system software suppliers and identifies those, which merit action.
•Train and coach junior engineers to enhance troubleshooting skills

Requirements :
•A team player and able to perform with minimal guidance.
•Strong problem solving and analytical aptitude.
•Detail oriented and able to plan and follow through.
•Good written and verbal communication/articulation skills.
•Customer focused and strong customer handling skills.
•Experience in the use of the Problem/Change/Configuration/Capacity and remote management tools..
•Good working knowledge of ITIL processes. Certification would be advantageous.
•Minimum 36 Months experience Microsoft Exchange (2000, 2003) server administration or support.
•Good working knowledge of Windows 2000/2003 Advance Server.
•Good working knowledge in AD, DNS,TCP/IP troubleshooting.
•MCSE/MCSA Certifications would be advantageous.

If you are a qualified individual with a strong background in the IT industry, are smart, resourceful, creative and dynamic, we invite you to be part of our team as we continue to offer new opportunities and growth to YOU. Interested applicants are invited to send your complete resume on MSWord format stating your availability, current and expected salary to: jessie@evenstar.com.my